Configuration, Tips & Tricks
There are dozens if not hundreds of settings within Salesforce. These are some of the key ones that you’ll want to configure for ease of use.
In your My Email Settings, configure the return email address to either studentaffairs@ssw.rutgers.edu or practicum@ssw.rutgers.edu. This will then set the default From address when you use the Email feature inside Case, so that you don’t have to remember to select it manually.
https://russwstudent360.lightning.force.com/lightning/settings/personal/EmailSettings/home
To manage your Quick Text, you need to use the App Launcher. As of April 2024, only System Administrators can make edits to Quick Text.