Meet the New Service Portal

Ways to ask for help with information technology at SSW

General support

Scope: Hardware trouble, networking issues, application difficulties

Email the Service Desk: it@ssw.rutgers.edu

Your email creates a ticket in our system to track your request for help or services.Tickets are evaluated based on urgency and gravity, and an IT staff member will contact you as soon as possible

Available: 24/7 (IT staff on call 8 am to 5 pm on workdays)

Emergency: Telephone

Available: 24/7 (at least voice mail; IT staff on call 8 am to 5 pm on workdays, but they may be helping other users)

New Hire process

[Coming soon; until then, email it@ssw.rutgers.edu]

Onboarding/offboarding

[Coming soon; until then, email it@ssw.rutgers.edu]

Guest NetID procedure

[Coming soon; until then, email it@ssw.rutgers.edu]

Software Purchase

[Coming soon; until then, email it@ssw.rutgers.edu]

[Consult standard Windows/Mac installations first]

[Consult list of SW available at Rutgers for free]

[Consult list of SW purchasable at Rutgers]

Special SW? Email: it@ssw.rutgers.edu

Project Initiation

[Coming soon; until then, email it@ssw.rutgers.edu]

Beta version [Submit a form; use only experimentally]

Data Warehouse support

Email: dw-issues@ssw.rutgers.edu

Available: 24/7

Response time: Varies by issue; we work directly with DW managers

Data Security (Grant plans and grantor questionnaires)

Email: jordans@ssw.rutgers.edu and purger@rutgers.edu

Available: 24/7

Response time: 24 hours during business days